Service orders
One shared operating board from intake through closeout, with controlled status transitions and a permanent timeline.
Woods Intelligence fleet operations
One repair record.
Every step connected.
Commercial fleet-service software that keeps the writer, technician, parts desk, accounting team, and customer working from the same service order—without turning the shop into a maze of screens.
Commercial product by Woods Intelligence.Customer deployments can be branded and configured independently. Deployment branding does not transfer platform ownership.
SHOP BOARDLIVE VIEW
12 Open3 Approval2 Parts4 In progress
SOUNIT / CONCERNOWNERSTATUS
1051214 Air system leakJ. EllisDIAGNOSIS
105088 Brake vibrationM. WoodsAPPROVAL
1049401 Reefer temperatureR. ChenPARTS
Technician finding received · SO-1051
01Fullbay-familiar concepts
Shared work orders, clear statuses, parts, approvals, invoices, and history—organized around how a shop already thinks.
02Cleaner daily operation
The shop board stays shared. Assignments show responsibility, but they never trap a ticket behind one employee.
03Commercial foundation
Multi-tenant boundaries, configurable branding, roles, integrations, plans, and deployment options are built into the platform.
Complete repair lifecycle
From the first call to permanent service history.
The service order is the center. Every note, part, dollar, approval, file, message, and employee action stays attached to it.
Technician workflow
Start, pause, complete, diagnose, inspect, document, request parts, enter labor, and see approval status from any practical screen size.
Dispatch & field service
Assign mobile calls, accept work without a phone call, advance on-site status, and coordinate route order from one live queue.
Transparent location
Employee-controlled operational sharing, stale-location indicators, role-restricted visibility, and configurable retention.
Parts sourcing
One request becomes a vendor comparison, email quote, purchase order, receiving record, return, or warranty trail.
Estimates & approvals
Versioned, branded estimates with money-safe totals and an authorization record tied to the exact version and amount.
Billing & payments
Convert completed work without re-entry, track commercial terms and aging, and use hosted processor flows without storing card data.
Security & reporting
Tenant isolation, server-enforced roles, audit logs, operational reporting, integration health, and privacy-aware administration.
PWA & poor-signal resilience
Installable field experience, safe shell caching, visible offline state, device drafts, and explicit retry for non-financial work.
Actual demo workflow
Follow one call all the way through.
The sandbox demonstrates intake, field dispatch, technician acceptance, route handoff, visible location consent, diagnosis, device photo selection, parts request, estimate, mobile approval, receiving, repair, invoice, payment, receipt, closeout, and permanent history.
Run the golden path- WriterCustomer → unit → complaint → assignment
- TechnicianDiagnosis → finding → evidence → part request
- Parts + writerSource → estimate → approval → receive
- AccountingInvoice → sandbox payment → receipt → close
Mobile-first field service
Dispatch the work—not another phone call.
A new service call carries the customer, unit, complaint, priority, location, notes, and service-order history. The assigned technician accepts, goes en route, arrives, documents the repair, and advances the same shared record.
Accessible dispatch queueDesktop board and phone controlsConsent-based locationLive, stale, or unavailable—never ambiguousOperational alertsIn-app, PWA sandbox, email fallbackPoor-signal protectionOffline note drafts with explicit sync
DOWN UNITSO-10621 · UNIT 218
Air pressure loss on route
4100 Commerce Loop
Lufkin, Texas
- Customer
- Lone Star Regional Freight
- Status
- EN ROUTE
Honest integration status
Connection-ready. Never partnership theater.
Provider adapters support authorized API, punchout, EDI, approved export, and email workflows. O’Reilly Professional, NAPA, HOLT/Caterpillar systems, Fullbay, payment processing, and production email require the customer’s credentials or vendor authorization. The demo uses clearly labeled mock and sandbox providers.
Fullbay · authorization requiredParts catalogs · integration capableEmail · sandbox readyPayments · sandbox readyFiles · tenant scopedAI · optional human-reviewed drafts
Separate fleet-product pricing
Serious B2B terms, configured for the deployment.
Fleet pricing is independent from every other Woods Intelligence product. Public cards describe deal structure; a Swift proposal can include implementation, migration, vendor setup, training, support, licensing, and an optional negotiated purchase path.
View commercial optionsSwift-specific demonstration ready